Who are they?
Membership organisation representing the UK groundscare industry, from landscaping and horticulture to sports turf and grounds management.
Why do we work with them?
Our involvement with the IOG takes place fundamentally at client level, and we have historically worked alongside the Institute to deliver a series of one-day seminars aimed at instructing grounds staff on the latest techniques and developments in artificial pitch maintenance.
As part of the Synthetic Surfaces seminar we delivered, delegates were offered the opportunity to submit feedback to help us monitor how our courses are perceived. Since feedback forms were introduced in 2005, our courses generated a 100% positive response rate, with over 94% of respondents rating as ‘Excellent’ or ‘Above Average’ the way the information was relayed, and 98% happy that the course content met with their expectations.
These feedback forms confirm that our synthetic pitch maintenance element of the IOG-led courses was received with enthusiasm by attendees, many of whom were not initially aware of the best maintenance programme for their surface, or how such maintenance requirements vary according to which generation of carpet they were looking after. We found the information on maintenance to be the aspect of the course that delegates identified as ‘most useful’, which is testament not only to our knowledge expertise, but also in the way we presented this information to the customer.
Our commitment to educating customers on the importance of routine maintenance to the longevity of their synthetic surface is central to our philosophy of ‘Maintaining Standards’. On-site demonstrations, comprehensive reports and regular training courses have helped to strengthen our position as the UK’s leading synthetic pitch maintenance provider.